Refund Policy for Smokin Cheeze
At Smokin Cheeze, we strive to ensure our customers are satisfied with their purchases. Our refund policy outlines the circumstances under which refunds are granted, keeping transparency and fairness in mind. Please read the details below:
1. Wrap Buddy Subscription
- Refunds are not available for Wrap Buddy subscription plans as the items purchased under this plan are intended for donation purposes. Once a subscription is activated, the donated wraps may have already been allocated or prepared for recipients.
2. Food and Beverage Purchases
- If there is an issue with your order, such as receiving the wrong item or a quality concern, please notify us immediately at the counter or contact our customer service within 24 hours of your purchase.
- Refunds or replacements will be considered under the following conditions:
- Incorrect order fulfillment (e.g., wrong wrap or drink delivered).
- Quality issues verified by our team.
- Refunds for food and beverages are subject to management’s approval and may be issued as store credit or monetary refunds.
3. Promotions
- Promotional items or items purchased during sales are not eligible for refunds unless proven to have quality issues.
4. Cancellation Policy
- Orders placed for immediate preparation cannot be canceled once confirmed.
- For large catering orders or pre-orders, cancellations must be made 48 hours in advance. Refunds for cancellations within this timeframe will be processed less any applicable fees for preparation already undertaken.
5. Refund Process
- Approved refunds will be processed within 7-10 business days to the original payment method or as store credit, depending on customer preference.
- Proof of purchase (receipt or order confirmation) is required for all refund requests.
6. Contact Information
- For any refund-related inquiries, please reach out to us:
- In-person at Level 5, Food Eden, Centre Point Mall, Kota Kinabalu, Sabah.
- Email: contact@smokincheeze.com
- Phone: +6012-397 7896
Thank you for your understanding and cooperation. We appreciate your support in making Smokin Cheeze a community-driven dining experience!